|CubAché.com will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control.
Any change requested by the clients is subject to the cancellation penalty.
All changes are subject to the rates of the new products booked as per the original date of reservation. If a reservation is changed more than once then CubAché.com reserves the right to increase the administration fees.
All rates are in Cuban Convertibles Pesos (cuc) unless otherwise stated. CubAché.com reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations and currency surcharges to the travelers. In the event that CubAché.com decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and is valid on new bookings only.
It is the traveler's responsibility to obtain, at his/her own expense, all documentation required by the relevant authorities. Customs, airlines and immigration officials may deny a traveler's entry in or exit from their country for any circumstances. CubAché.com cannot be held responsible and will not refund any money. It is also the traveler's responsibility to obtain the relevant information for traveling included but not limited to schedules, airlines and hotels.
The quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction. CubAché.com is an intermediary and cannot be held responsible for quality or interruptions of service.
All information and pictures contained in our brochure have been checked for accuracy. However, since these are descriptive only, CubAché.com cannot be held responsible for any unforeseen changes or loss of enjoyment. All photographs of the hotels are published as illustrations of the property only. Most hotels offer variations of rooms with differences in decor, size and location.
CubAché.com cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the traveler and/or traveling companions or group members, resulting from events beyond CubAché.com's or a supplier's control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.
CubAché.com is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded. We cannot be held responsible for any activities or optional tours sold locally as CubAché.com does not operate these services.
In the event that a hotel refuses to honor your reservation, CubAché.com’s only responsibility will be to relocate the passengers in other hotels of the same category or superior accommodations without compensation of any kind. CubAché.com cannot be held responsible for any inconvenience resulting from this change.
CubAché.com cannot be held responsible for any requests not honored such as but not limited to ocean view, special meals, bedding. The hotel or airline may levy possible surcharges. CubAché.com will not confirm any requests before departure.
All hotels have assigned check in and out times. It is possible that your hotel room will not be ready when you arrive. The hotel may require you to vacate the room earlier than your scheduled departure.
All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, proof of eligibility is required upon check-in.
A disabled traveler must provide a doctor's certificate authorizing ability to travel. CubAché.com is not responsible for the provision of any special requirements by persons who are either physically or mentally disabled. Many hotels are not equipped to handle disabled passengers, as a result, travel to these properties will be at the traveler's own risk.
The traveler agrees to adhere to the rules and laws of the country he/she is visiting. Should the traveler conduct him/herself in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel. In this event, the traveler is responsible for all costs and no refund will be issued for any unused portions.
CubAché.com makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. CubAché.com shall not be held responsible for any loss, damage or injury whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein. We reserve the right to refuse any booking and refuse any passenger as a member of these tours at any time.
No representative of any company is authorized to change or override the contract once a reservation is booked.